According to the Mehrabian Formula, nonverbal cues (tone of voice and body language) affect about 93% of the listener’s perceived message during a conversation. This concept can be summed up in the phrase: “It is not what he said, but how he said it!”A major cause of miscommunication arises from the misuse of a voice that isn’t in harmony with the sentiments and message conveyed by the words. On the other hand, a person is credible and inspires confidence when both the voice and body posture transmit authentic emotions that the individual feels when he or she is speaking.
Productive communication requires being in touch with one’s own mental and physical equilibrium and tuning-in to the other person’s. We must avoid becoming immersed in our own expectations in order to fully understand the message that the other is trying to convey.
- Increase self-awareness and learn the technical use of the vocal instrument
- Understand how to have a credible and authoritative voice without being cold
- Create a relaxed atmosphere that puts the other person at ease
- Be clear and make absolutely sure that the other person understands exactly what you mean
- Elements of the anatomy and physiology of the phonetic tool
- Elements of vocal technique, diction and voice colours
- Understanding one’s own “spoken voice quality”
- Exercises for listening to the body
- Listening exercises for the speaker to explore his own verbal and nonverbal language
- Exercises in posture, concentration and presence
- Be credible
- Psycho-physical exercises for “balanced communication”
with the possibility of adding a half day of additional exercises
Some physical activity is involved, therefore comfortable clothes are recommended